Air Source Heat Pump Quote - ComparedExperts US

Privacy Policy

What does our website do

Our website is designed to help you save money and time by comparing quotes from multiple Suppliers. We enable you to find information and also request quotations for products and/or services. We then connect your request with Suppliers who are able to provide quotes for you to compare.

How does our website work

As as visitor to our Website if you are interested in receiving quotes for a particular product and/or service you can fill in one of our quote request forms.

We then use our technology to connect you to one or more relevant Suppliers. We will share the information you have provided in your quote request form with one or more Supplier partner(s) who will then reach out and contact you independently themselves to provide you with quotes.

As part of our service we may contact you via telephone in order to confirm your requirements and to ensure that the details we have received are accurate, before passing them on to Supplier partners.

When submitting a request we provide a consent confirmation statement where you will be able to view the Supplier(s) we may connect you with before you request and accept these terms.

There is no obligation for you to accept any quote or purchase any products and/or services from our Supplier partners.

In order to make sure that your data is handled securely and used for the correct purpose, we have a legal agreement in place with each Supplier we work with to ensure that they will safeguard your data and handle it in line with GDPR and not share it with any other third parties.

Who are we

For the purposes of the General Data Protection Regulation (the “GDPR”),

ProInteractive Limited is registered with the UK Information Commissioner’s Office (ICO) under registration number ZA34932.

How we collect your data

When using our quote request form we will ask you for your contact detail information, which may include a combination or all of the following information:

Full Name
Company Name
Email
Telephone
Address

Our quote request form will also ask you for information regarding your specific requirements for a product and/or service. Please note we may change our quote request forms without notice, but at all times the information we are requesting will be visible on the website and form.

During telephone communications we record and store call recordings securely. We may share this recording with a Supplier(s) in order to validate your quote request.

As part of your quote request we will log your IP address. We may share this IP address with a Supplier(s) in order to validate your quote request.

How we use your data

We use your data/information in the following ways.

To connect you with Suppliers

In order to connect you to Suppliers, we will need to share your quote request details with one or more Suppliers. Suppliers will use this information to contact you via email, telephone, SMS or other forms of communication methods.

Your data will be securely captured on our Website and transferred via our technology using HTTPS encryption protocol, which means Hyper Text Transfer Protocol Secure (HTTPS) which is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

At any time you will be able to opt-out of receiving communications directly from any Suppliers that contact you.

To Contact you to verify your requirements

We may call you via the telephone details provided on your quote request form to confirm that we have captured your details and requirements accurately before passing them on to one or more Suppliers.

To create custom and lookalike/similar audiences

We use advertising platforms to build and create lookalike audiences that may interested in similar products or services. These audiences are created by the advertising platform and we do not directly pass any identifiable data that we receive from you on to them.

Working with Services Partners

We work with a number of Service Partners, who process data on our behalf. These include cloud storage providers, email providers and other communication providers. Each Service Partner we work with has standard data processing agreements and/or a specific contract with us that ensures that your data is processed securely.

To track and improve our marketing performance

We may use non-identifiable data that does not include your personal information as part of our technology to provide insights into our marketing and to identify optimisation opportunities for us to deliver a better service to future website Users.

To email you

We may email you to provide more information regarding your quote request or to provide additional information and/or offers on other products or services that you may be interested in. At any time you will be able to opt-out of receiving this communication.

We use Cookies

Cookies are used by millions of websites across the globe in order to ensure the website operates efficiently and to provide performance information.

The majority of widely used web browsers provide control options around these cookies, including blocking & delete options. Please visit your web browser settings or enquire with your web browser regarding this.

The Cookies we use include:

Cookie	Reason
Google Analytics	We use Google analytics to monitor website activity in order to optimise performance and your user experience.
HotJar	We use HotJar for website performance and user experience optimisation.

Data Retention, Storage & Transfers

Our technology infrastructure is configured to store data within the European Economic Area (EEA), meaning that your personal data is stored by us inside the EAA.

We may share your data with Supplier and Service partners that are outside the EAA in order for us to provide our service and quotes to you. In all cases we ensure that all of our Supplier or Service partners are in agreement with GDPR standard clauses that cover the transfer and storing of data outside of the EAA.

We retain and store data as long as necessary for the purpose for which it was initially collected and to fulfil legal requirements. Data that we collect is retained in order to resolve any queries that we may have from Suppliers and is automatically deleted after a maximum period of 1 year from the date of collection, during the following calendar month.

Legal grounds for processing

Under GDPR legislation the lawful bases for processing your personal data include:

Consent – the individual has given clear consent for you to process their personal data for a specific purpose.

Contract – the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Legal obligation – the processing is necessary for you to comply with the law (not including contractual obligations).

Vital interests – the processing is necessary to protect someone’s life.

Public task – the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

Legitimate interests – the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks).

Below is outlined the legal basis for our processing of your data:

Purpose	Lawful Basis
To connect you with relevant Suppliers	Consent & Legitimate Interests
To Call you to confirm your Quote Request details and/or requirements	Consent & Legitimate Interests
Collecting and sharing your IP address	Consent & Legitimate Interests
Automated decision making	Legitimate Interests
Collecting and sharing call recordings with Suppliers	Consent & Legitimate Interests
To track and improve our marketing performance	Legitimate Interests
To email you about additional products or services that you may be interested in.	Consent & Legitimate Interests

Your rights

Under the GDPR, you have a number of rights:

Right of access – You can request a copy of the data that we hold about you.

Right of rectification – You can request that correct or amend any data that we hold you that is incorrect.

Right of erasure – In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).

Right to object to or restrict processing – In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.

Right of data portability – Request a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.

Right to withdraw consent – In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

Exercising your rights

If you wish to exercise any of your other rights under the GDPR, please email us at data@prointeractive.com.

Last Updated

23/01/2021

Terms of Use

About These Terms

These Terms of Use together with our Privacy Policy set out the terms and conditions as to which you may make use of this website.

For the purpose of these Terms of Use, we refer to the Website and the database collectively as ‘the Website’.

If you, the Website User, use any part of the Website, you agree to these Terms of Use. If you do not want to agree to these conditions, please do not use this Website.

We may change these Terms of Use from time-to-time without giving you notice. Please check these Terms of Use from time to time for any updates or changes.

We do not guarantee that our Website, or any part of it, or any content on it, will always be:

Available or uninterrupted;
Free from errors or omissions;
Secure or free from bugs or viruses.

At any time, we may suspend, withdraw, discontinue or change, permanently or temporarily, all or any part of our Website (including, without limitation, the content) without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

Who Are We

ProInteractive Ltd is the website owner and is a company registered in England and Wales (company number: 10223051), whose registered office address is at Castle House, Castle Street, Guildford, England, GU1 3UW. We are registered as a processor with the UK Information Commissioner’s Office (ICO) under registration.

Using the Website

The Website allows you to connect free-of-charge to Suppliers to request price quotes for products or services that you are interested in and for the Suppliers to contact you with additional information and quotations.

We process information about you in line with our Privacy Policy. By using the Website, you agree to the way in which we process your personal information.

We do not do any detailed background checks or perform a vetting process on the Suppliers to whom we connect you with, and we do not represent, warrant or guarantee the suitability or quality of any product or service offering and/or information. Before selecting a Supplier, it is the sole responsibility for you to conduct your own due diligence and seek professional advice (where appropriate) to determine suitability or satisfaction of any Supplier before making any decision to proceed with a particular Supplier.

The information contained on the Website and from any communication related to the Website does not constitute professional advice.

We do not represent, warrant or guarantee that the content and Supplier information on the website is up-to-date, nor that this information is accurate. Although we will endeavour to keep the Website up-to-date, we are under no requirement do so and the website will be updated form-time-time at our sole discretion.

We are not a party to any agreements, arrangements or dealings between the Website User seeking to buy a particular product or service and the Supplier, and we are not responsible or liable for the acts, omissions, information or the quality of products or services provided by any Supplier.

Prohibited Use of the Website

The Website User cannot use the Website:

For any unlawful purpose;
To harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us;
To create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;
To tamper with, update or change any part of the Website;
- In a way that affects how it is run;
- In a way that imposes an unreasonable or disproportionately large burden on our technical systems as determined by us; or
- Using any automated means to monitor, copy or scrape the Website or its content, or to interfere with or attempt to interfere with how the Website works.

Intellectual Property Use

All intellectual property rights of any nature in relation to the Website are owned directly and solely by ProInteractive Ltd.

The Website User agrees that the rights, including all intellectual property rights, such as trademarks, patents, designs and copyrights, are protected by one or more of copyright, trademark, patent and other laws, regulations and treaties.

The Website User is expressly prohibited from:

Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website; and

Removing, modifying, altering or using any registered or unregistered marks, logos or design owned by ProInteractive or a Supplier, and using it for any purpose.

Any Supplier trademark, logo and/or intellectual property will remain the property of the respective owner.

Limitation of Liability

To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether expressed or implied.

To the maximum extent permitted by law, we will not be liable to any Website User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Use of, or inability to use, our Website;
Use of or reliance on any content displayed on our site; or
Your appointment, instruction or use of Suppliers or other persons found through or as a result of using our Website.

Please note in particular that, to the maximum extent permitted by law, we will not be liable for:

Loss of profits, sales, business, revenue or earnings;
Business interruption;
Loss of anticipated savings;
Loss of business opportunity, goodwill or reputation; or
Any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a computer virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of any third-party websites linked to our Website, such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Contact Details

To contact us in regards to these terms and conditions, please email info@prointeractive.com.

Last Updated

23/01/2021

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